Card & ATM Safety
Your VISA® Debit Card offers the ultimate in convenient access to your money and is an indispensable part of your finances. That's why it's crucial to protect your card and be aware when you use ATMs.
HOW TO PAUSE YOUR CARD IF YOU SUSPECT FRAUD
If you suspect fraudulent activity or have misplaced your card, you can temporarily pause your card via the Tidemark FCU mobile app.
- Open your Tidemark FCU mobile app.
- From the My Account page, select Additional Services.
- Select Card Management.
- Toggle off the "Card Status" in the top right corner. This will pause your card to prevent further fraudulent transactions.
Note, on the same page, you can also report your card lost or stolen. If you suspect fraudulent activity with your card, please immediately contact Tidemark support at 302-629-0100.
Submit a report
Here's How To Protect Your Card
- Never leave your debit card where someone can grab it easily.
- Never write your PIN on your card.
- Never reveal your PIN to others, especially to anyone who calls you.
- Be careful when storing your debit card next to other cards with magnetic stripes because your debit card coding may be erased.
- If you lose your card, contact us.
- Disable your card through Mobile Banking by clicking on Card Controls, or through Online Banking.
Stay Secure at ATMS
- If the ATM is not in a secure area, approach carefully and watch for suspicious people or circumstances.
- Be prepared when you approach the ATM so you can complete your transaction quickly.
- If you withdraw cash, pocket it quickly and leave so you don't invite attention and trouble with a handful of cash.
- Use your body to screen your activity so others can't see you input your PIN.
- If you notice suspicious activity around an ATM, go to the nearest populated location or the police immediately.
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Your Money is Insured & Protected
Instead of being covered under FDIC, your deposits are covered under the National Credit Union Administration (NCUA), which insures deposits up to $250,000, the same amount as the FDIC. It’s a different name but the same function.
